CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Hanuman Junction; On-site; INR 250,000 - 450,000; Full time

Job summary

PeopleStrong in India is seeking a graduate with freshers or up to 1 year in lending/financial services to join the team. You will focus on process adherence, customer promotions, and relationship-building to drive branch profitability.

The role involves cross-selling financial products, handling daily transactions, and promoting referral programs while maintaining data and records with a customer-centric approach.

Qualifications

• Process-oriented with attention to detail.
• Strong cross-selling and upselling skills.
• Business development focus.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and branch smooth functioning.
• Promote and maintain positive relations with contacts, customers and potential customers.
• Achieve productivity targets to meet branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.

Skills

Process orientation

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services