CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Khamano Khurd; On-site; INR 250,000 - 350,000; Full time

Job summary

PeopleStrong in Punjab, India seeks a dynamic candidate for a branch support role in lending/financial services. You will engage with customers, promote products, and help drive branch profitability while maintaining rigorous process standards.

The role emphasizes relationship building, cross-selling and upselling, and delivering excellent customer service in the local language plus English. Freshers or candidates with up to 1 year of experience are welcome to apply.

Qualifications

• Graduate degree required.
• Freshers or 1 year in lending/financial services acceptable.
• Willingness to learn and adapt.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities and drive referrals for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Skills

Process Knowledge

Cross-Selling

Business Development

Communication Skills

English Proficiency

Local Language

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services