CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Vadakkankulam; On-site; INR 260,000 - 380,000; Full time

Job summary

PeopleStrong in Tamil Nadu, India is seeking a candidate for a lending/financial services role. The job focuses on promoting products, maintaining strong customer relations, and driving profitability through targeted cross-selling and upselling activities.

Fresh graduates or candidates with up to 1 year of lending/financial services experience are welcome. The role involves handling daily transactions, data maintenance, and achieving branch profitability targets through diligent process

Qualifications

• Graduate with any background suitable for lending/financial services.
• Strong communication in local language and English, with ability to cross-sell and upsell.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote products/services and consistently cross-sell/upsell to customers.
• Drive customer acquisition via promotional activities and referrals.
• Handle day-to-day transactions and manage valuables; maintain data/records.
• Build and maintain positive relations with customers and contacts.

Skills

Process knowledge

Cross-selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services