CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Raisen; On-site; INR 200,000 - 300,000; Full time

Job summary

PeopleStrong is seeking a Graduate for a fresh/early-career role in lending/financial services in India. You will maintain branch operations, promote products, and build relationships with customers while handling daily transactions and data records. Strong communication in local language and English is essential.

The position targets freshers or candidates with up to 1 year of lending/financial services experience, contributing to branch profitability and customer acquisition efforts.

Qualifications

• Process knowledge/orientation needed for daily operations.
• Cross selling and upselling skills to drive incremental revenue.
• Business development capabilities for growth.
• Excellent communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referrals.
• Handle day-to-day transactions and safeguard valuables.
• Maintain data and records of daily transactions.
• Retain customers by improving their financial well-being.

Skills

Process knowledge/orientation

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services