CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Karungal; On-site; INR 250,000 - 420,000; Full time

Job summary

PeopleStrong in Tamil Nadu (Karungal) is seeking graduates and freshers for a lending/financial services role. You will engage customers, promote products, and drive cross-selling and upselling to contribute to branch profitability, while handling daily transactions and maintaining records.

The role emphasizes process discipline, relationship-building with customers, and proficiency in local language and English. Freshers or up to 1 year of experience are welcome to apply.

Qualifications

• Requires process orientation and attention to detail.
• Ability to cross-sell and upsell products.
• Strong communication and relationship-building skills.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets to support branch profitability.
• Promote products and services and actively cross-sell/upsell.
• Conduct promotional activities to drive customer acquisition.
• Handle day-to-day transactions and manage valuables.
• Maintain data and records of daily transactions.
• Retain customers and contribute to financial well-being.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services