CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Gowrigudem; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot Fincorp Ltd. in Gowrigudem, Telangana, invites fresh graduates to join as a lending associate. You will learn to promote products, assist customers, and support branch profitability while upholding process discipline.

The role requires basic communication in local language and English, willingness to learn, and collaboration with sales teams to cross-sell and upsell financial solutions. Prior experience is not required; training will be provided.

Qualifications

• Strong process orientation and adherence to standards.
• Ability to cross-sell and upsell products to customers.
• Business development mindset with customer focus.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Support branch profitability by meeting productivity targets and cross-selling products.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and maintain records.

Skills

Process orientation

Cross selling upselling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services