Customer Service Executive

PeopleStrong; Maduranthakam; On-site; INR 180,000 - 240,000; Full time

Job summary

PeopleStrong in Tamil Nadu is seeking a Graduate with 0-1 year in lending or financial services to join our branch network and drive customer acquisition through cross-selling and excellent service.

You will promote products, handle day-to-day transactions, maintain data and records, and help improve the financial well-being of customers.

The role offers on-site work at our branches and provides an opportunity to grow with a dynamic financial services team.

Qualifications

• Graduate with 0-1 year in lending or financial services.
• Strong cross-selling and upselling aptitude.
• Excellent communication in local language and English.
• Willingness to learn and adapt to financial products.

Responsibilities

• Promote and maintain positive relations with customers.
• Promote products and services; cross-sell and upsell at every opportunity.
• Drive customer acquisition through promotional activities and referrals.
• Handle day-to-day transactions and maintain records.
• Contribute to branch profitability and overall productivity.
• Transform customers' financial well-being.

Skills

Cross Selling / Upselling

Business Development

Communication Skills

Local language proficiency

Education

Graduate

Job description

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services