CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Vellichanthai; On-site; INR 180,000 - 300,000; Full time

Job summary

PeopleStrong invites applications for a graduate with fresh perspective to join the lending/financial services division in Tamil Nadu. You will learn and contribute by focusing on process discipline, customer engagement, and branch profitability.

The role emphasizes cross-selling, relationship building, and day-to-day transaction handling while supporting marketing drives and referral programs to grow the customer base.

Qualifications

• Process Knowledge/ Orientation.
• Cross Selling / Upselling Skills.
• Business Development.
• Communication Skills – Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and branch functioning.
• Promote and maintain positive relations with contacts, customers, and potential customers.
• Achieve productivity to meet branch profitability targets.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by helping transform financial well-being.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services