Customer Service Executive

PeopleStrong; Pandian nagar; On-site; INR 300,000 - 420,000; Full time

Job summary

PeopleStrong in India is seeking a graduate to join our lending/financial services team. Freshers or up to 1 year of experience will handle customer interactions, promote products, and drive referrals. You will support branch operations and work toward achieving profitability targets, with emphasis on relationship building and accurate data management.

The role requires good communication in local language and English, and a willingness to learn in a dynamic financial services environment.

Qualifications

• Process knowledge/orientation is essential.
• Cross-sell/upsell skills to grow product adoption.
• Develop business with customers and prospects.
• Fluent communication in local language and English.

Responsibilities

• Promote and maintain relationships with customers and prospects.
• Drive referrals and marketing activities to acquire customers.
• Support branch profitability by achieving productivity targets.
• Handle day-to-day transactions and safeguard valuables.
• Maintain accurate data and records of daily transactions.
• Aim to retain customers and improve financial well-being of clients.

Skills

Process Knowledge

Cross Selling/Upselling

Business Development

Communication Skills

Education

Graduate

Job description

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services