CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Kasganj; On-site; INR 250,000 - 420,000; Full time

Job summary

PeopleStrong is hiring for a role focused on lending/financial services. You will ensure process adherence, promote products, and foster relationships with customers and prospects at the branch level.

Freshers or up to 1 year of lending experience, with graduate qualifications and strong communication in local language and English, are welcome to apply. KPI includes profitability and customer acquisition through referrals.

Qualifications

• Graduate with coursework or exposure to lending/financial services.
• Freshers or up to 1 year experience in lending or financial services.
• Strong communication in local language and English.

Responsibilities

• Ensure quality of business and branch efficiency through process adherence.
• Promote products and services; cross-sell and upsell at every opportunity.
• Drive marketing promotions and customer referral programs.
• Handle day-to-day transactions and valuables; maintain data/records.
• Build positive relationships with customers and prospects; support branch profitability.

Skills

Process Knowledge

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services