CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Brahmapur; On-site; INR 180,000 - 300,000; Full time

Job summary

PeopleStrong in Odisha seeks a graduate with freshers or up to 1 year of experience in lending or financial services to join our branch operations. You will support day-to-day transactions, maintain records, promote the company’s lending products, and help acquire new customers through referrals and targeted marketing activities.

This role emphasizes process knowledge, effective communication in local language and English, and the ability to build positive relationships with customers and

Qualifications

• Strong process orientation and adherence to standard operating procedures.
• Ability to cross-sell and upsell products to customers.
• Business development mindset with customer outreach.
• Excellent communication in local language and English.

Responsibilities

• Promote and maintain positive relations with customers and prospects.
• Drive branch profitability by meeting productivity targets.
• Cross-sell and upsell products at every opportunity.
• Handle day-to-day transactions and maintain data/records.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services