CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Amaravati; On-site; INR 300,000 - 420,000; Full time

Job summary

PeopleStrong in India is seeking a Graduate with 1 year of lending/financial services experience to drive branch performance. The role emphasizes process adherence, customer relationship management, and active cross-selling of financial products.

You will promote services, manage day-to-day transactions, and help achieve profitability targets while maintaining accurate records and data for daily operations.

Qualifications

• Educational Qualification – Graduate
• Experience – 1 year in lending / financial services

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet and contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Upsells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Skills

Process Knowledge

Cross Selling Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services