CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Chhota Udaipur; On-site; INR 300,000 - 420,000; Full time

Job summary

PeopleStrong seeks a Graduate with 0–1 year experience in lending/financial services in Gujarat. The role focuses on process-oriented work, promoting financial products, and maintaining daily branch operations. Freshers are welcome and strong communication skills in local language and English are essential.

The position involves cross-selling/up-selling, customer relations, and contributing to branch profitability through productivity and excellent service.

Qualifications

• Graduate degree required.
• Freshers or up to 1 year in lending/financial services.
• Proficiency in local language and English.
• Strong cross-selling and customer relationship skills.

Responsibilities

• Ensure quality processes and branch efficiency through adherence.
• Promote products and services; cross-sell and upsell at every opportunity.
• Drive customer acquisition through promotions and referral programs.
• Handle day-to-day transactions and maintain records.
• Build positive relations with customers and contacts; support branch profitability.

Skills

Process Knowledge

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services