Customer Service Executive

PeopleStrong; Thavalakuppam; On-site; INR 180,000 - 240,000; Full time

Job summary

PeopleStrong is seeking a graduate for a lending/financial services role in Puducherry. The candidate will support branch operations by promoting products, handling daily transactions, and maintaining records. Freshers or candidates with up to 1 year of lending experience are encouraged to apply.

Role emphasizes relationship building, cross-selling and upselling, and contributing to profitability while ensuring process adherence and high service quality.

Qualifications

• Educational qualification: Graduate
• Experience: Freshers / 1 year in lending / financial services
• Promotes products and services; cross-sell and up-sell at every opportunity
• Proficiency in local language and English

Responsibilities

• Ensure quality and efficiency through proper process adherence
• Promote products and services; cross-sell and up-sell at every opportunity
• Drive customer acquisition through referrals and promotions
• Handle day-to-day transactions and valuables; maintain data and records
• Retain customers and contribute to branch profitability targets
• Maintain positive relations with customers and contacts

Skills

Process orientation

Cross selling

Upselling

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services