Customer Service Executive

PeopleStrong; Maduravoyal; On-site; INR 200,000 - 280,000; Full time

Job summary

PeopleStrong is seeking a fresher or 1-year experienced candidate for lending/financial services roles at our Tamil Nadu branch. The role emphasizes process discipline, customer relations, and sales of financial products.

The position requires a Graduate and offers opportunities to engage with customers, promote services, and contribute to branch profitability. Freshers are welcome to apply.

Qualifications

• Understanding process workflows and adherence to standards.
• Ability to identify cross-sell opportunities and upsell products.
• Developing new business leads and contributing to branch growth.
• Proficient communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products at every opportunity to meet profitability targets.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions with accuracy and protect valuables.
• Maintain data and records related to daily transactions.
• Contribute to customer retention by enhancing financial well-being.

Skills

Process Knowledge

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services