Customer Service Executive

Indian Manpower Services; Navi Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Indian Manpower Services in Navi Mumbai seeks a Customer Service Executive to provide exceptional support, handle customer inquiries, and ensure satisfaction through effective communication.

The role requires strong verbal and written communication, a customer-centric approach, and the ability to work in a fast-paced environment, with responsibilities spanning call handling, documentation, and inter-department collaboration.

Qualifications

• Excellent verbal and written communication skills.
• Customer-centric attitude and ability to handle inquiries professionally.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Provide accurate information and resolve inquiries in a timely manner.
• Document interactions in the service desk system and update records.
• Collaborate with other departments to improve service delivery and customer satisfaction.

Skills

Verbal communication

Written communication

Customer focus

Service desk system

Tools

Service desk system

Job description

We are seeking a dedicated Customer Service Executive to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer support and ensuring customer satisfaction through effective communication and problem-solving skills. As a Customer Service Executive, you will handle inbound and outbound calls, assist customers with their inquiries, and follow up on payments to ensure timely processing. Your role will be crucial in maintaining a positive relationship with our customers and enhancing their overall experience with our services.

Key responsibilities include responding to customer queries, resolving issues efficiently, and documenting interactions in our service desk system. You will also be expected to collaborate with other departments to address customer needs and improve service delivery.

Required skills for this position include strong verbal and written communication, a customer-centric attitude, and the ability to work in a fast-paced environment.