CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Rapalle; On-site; INR 300,000 - 420,000; Full time

Job summary

PeopleStrong invites fresh graduates or candidates with up to 1 year in lending/financial services to join our branches in Telangana. You will drive customer acquisition, promote products and maintain branch operations with focus on service quality.

The role emphasizes cross-selling, data accuracy, and building relationships with customers while contributing to branch profitability and financial wellbeing of customers.

Qualifications

• Process Knowledge/ Orientation is essential.
• Strong cross selling and upselling capabilities.
• Excellent communication in local language and English.

Responsibilities

• Promote and maintain positive relations with contacts, customers and prospects.
• Drive branch profitability through productivity and process adherence.
• Cross-sell and upsell products; promote marketing activities and referrals.
• Handle day-to-day transactions and maintain data/records.
• Retain customers by contributing to their financial well-being and loyalty.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in:

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services