CUSTOMER SERVICE EXECUTIVE

PeopleStrong; SECTOR 78; On-site; INR 250,000 - 400,000; Full time

Job summary

PeopleStrong in India is seeking a graduate for a frontline banking role in Kannauj (Uttar Pradesh). Freshers or candidates with up to 1 year in lending/financial services will promote products, cross-sell and support branch profitability through quality service.

You will handle day-to-day transactions, maintain records, and strive to improve customers' financial well-being by effective communication in local language and English.

Qualifications

• Graduate qualification.
• Freshers or up to 1 year in lending / financial services.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve productivity targets and contribute to branch profitability.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by improving their financial wellbeing.

Skills

Process Knowledge

Cross Selling Upselling

Business Development

Communication Skills English Local

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services