CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Rampura Phul; On-site; INR 250,000 - 420,000; Full time

Job summary

PeopleStrong in India seeks a fresh graduate for a role in lending/financial services to support branch operations and drive customer engagement. The position focuses on building relationships, promoting products, and achieving productivity targets while handling daily transactions.

You will maintain records and strive to improve customers' financial well-being. Educational qualification is a graduate, with 0–1 year of experience in lending/financial services preferred; training will be

Qualifications

• Process knowledge/orientation required.
• Cross selling and upselling skills essential.
• Business development capabilities.
• Strong communication in local language and English.

Responsibilities

• Maintain positive relations with contacts, customers, and potential customers.
• Promote products and services; cross-sell and upsell at every opportunity.
• Drive branch profitability by achieving productivity targets.
• Handle day-to-day transactions and valuables with accuracy.
• Maintain data and records related to daily transactions.
• Retain customers by focusing on improving their financial well-being.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services