CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; West Godavari District; On-site; INR 240,000 - 420,000; Full time

Job summary

Muthoot Fincorp Ltd. in Andhra Pradesh is seeking a Graduate with fresh experience to join our lending and financial services team. You will support branch operations, promote products, and build strong relationships with customers to drive growth.

You will handle daily transactions, maintain records, and participate in promotional activities and referrals to acquire new customers, contributing to branch profitability and customer financial well-being.

Qualifications

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills 7 Proficiency in local language and English

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain relations with customers and potential customers.
• Meet productivity targets to support branch profitability.
• Cross-sell and up-sell products at every opportunity.
• Handle day-to-day transactions and maintain records.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services