CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Akluj; On-site; INR 180,000 - 260,000; Full time

Job summary

Muthoot Fincorp Ltd. invites fresh Graduates to join our branch network in Maharashtra. You will assist customers, promote financial products, and help grow local clientele while maintaining accurate records and delivering reliable service.

Join a dynamic team where you will build product knowledge, leverage cross-selling opportunities, and contribute to branch profitability through daily transactions and client referrals.

Qualifications

• Graduate with understanding of lending/financial services.
• Strong cross-selling and upselling abilities.
• Good communication in local language and English.

Responsibilities

• Promote and maintain positive relations with customers and prospects.
• Drive branch profitability through productive activities.
• Handle day-to-day transactions and maintain records.
• Support customer acquisition through marketing and referral drives.

Skills

Process Knowledge

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services