CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Srungavarapukota; On-site; INR 180,000 - 360,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a graduate with freshers or up to 1 year in lending/financial services for a role focused on branch operations and customer service. You will promote products, maintain records, and drive referrals while ensuring quality processes and contributing to branch profitability.

Strong communication in the local language and English is essential, along with a proactive approach to develop business and enhance financial well-being of customers.

Qualifications

• Process knowledge oriented to ensure service quality.
• Ability to cross-sell and upsell products.
• Strong business development skills and client focus.
• Fluent in local language and English for clear communication.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with all contacts and customers.
• Aim for productivity to meet branch profitability targets.
• Promote products and services; cross-sell and up-sell at every opportunity.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data/records.
• Retain customers by contributing to financial well-being.

Skills

Process Knowledge

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services