Customer Service Executive

Muthoot Fincorp Limited; Nokha; On-site; INR 150,000 - 250,000; Full time

Job summary

Muthoot Fincorp Limited in Nokha, Rajasthan, is seeking a Customer Service Executive. Fresh graduates or candidates with up to 1 year in lending or financial services can apply.

You will handle day-to-day transactions, maintain records, promote products, and aim to cross-sell and up-sell to customers while supporting branch profitability. The role emphasizes customer service, relationship building, time management, and a digital mindset.

Qualifications

• Graduate with fresh entry or up to 1 year in lending/financial services.
• Strong communication in local language and English.
• Ability to promote products and cross-sell.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and branch smooth functioning.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and up-sell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs.
• Handle day-to-day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Skills

Result Orientation

Customer Service

Retention Focus

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services