Customer Service Executive

PeopleStrong; Perumanallur; On-site; INR 180,000 - 240,000; Full time

Job summary

PeopleStrong seeks a Graduate from Tamil Nadu (Perumanallur area) for a lending/financial services role. Freshers or up to 1 year of experience required. You will promote services, cross-sell products, handle daily transactions, maintain records, and drive customer referrals to grow the customer base.

Proficiency in local language and English is expected. Role emphasizes relationship-building, process orientation, and a focus on improving customers' financial well-being while contributing to

Qualifications

• Graduate degree required.
• Freshers or 1 year experience in lending/financial services preferred.

Responsibilities

• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products at every opportunity.
• Drive customer referrals and promotional activities to acquire customers.
• Handle day-to-day transactions and manage valuables.
• Maintain data and records for daily transactions.
• Aim to enhance branch profitability and productivity.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services