Customer Service Executive

PeopleStrong; Mangadu; On-site; INR 200,000 - 320,000; Full time

Job summary

PeopleStrong in Tamil Nadu is seeking a Graduate to join our lending/financial services team as a Sales & Business Development Executive. Freshers or candidates with up to 1 year of experience will engage with customers, promote services, cross-sell and help drive branch profitability.

The role emphasizes strong communication in local language and English, and requires process orientation, data handling and active customer outreach to build lasting relationships.

Qualifications

• Process Knowledge/ Orientation.
• Cross Selling / Upselling Skills.
• Business Development.
• Communication Skills – Proficiency in local language and English.

Responsibilities

• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet branch profitability targets.
• Promotes the products and services; cross-sells and upsells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition

Skills

Cross Selling / Upselling

Business Development

Process Knowledge

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services