SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Porur; On-site; INR 180,000 - 240,000; Full time

Job summary

PeopleStrong in India is looking for a candidate for branch operations to promote products, build relationships with customers, and drive profitability. Freshers or candidates with up to 1 year in lending or financial services will be considered.

Role focuses on process adherence, data maintenance, and promotional activities to acquire referrals and customers while delivering financial well-being.

Qualifications

• Process knowledge/orientation required.
• Cross selling and upselling skills.
• Business development capability.
• Strong communication in local language and English.

Responsibilities

• Promote and maintain positive relations with contacts, customers, and potential customers.
• Achieve productivity targets to contribute to branch profitability.
• Cross-sell and upsell products and services at every opportunity.
• Conduct promotional activities for marketing and drive referral programs.

Education

Graduate

Tools

Process Knowledge/Orientation

Job description

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services