Customer Service Executive

Muthoot Fincorp Limited; NTR; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot Fincorp Limited in India invites fresh graduates for a lending/financial services role focused on customer acquisition, cross-selling, and branch profitability.

You will promote products, manage daily transactions and records, build relationships with customers, and ensure quality of business through process adherence.

Excellent communication in the local language and English, a graduate degree, and up to 1 year of lending or financial services experience are preferred.

Qualifications

• Demonstrates result oriented approach and customer retention focus.
• Excellent communication in local language and English.
• Shows ability to promote products and services with cross-selling mindset.
• Strong relationship building and time management skills.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity to meet branch profitability targets.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referrals.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

Key Job Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and upsells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services