Customer Service Executive

Muthoot Fincorp Limited; Betul District; On-site; INR 200,000 - 320,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Customer Service Executive in India. Freshers or candidates with up to 1 year in lending/financial services are welcome. The role focuses on servicing customers, cross-selling products, and maintaining branch operations with accuracy and integrity.

You will promote services, handle transactions, and support campaigns to drive customer acquisition while building strong relationships with clients and the local community.

Qualifications

• Graduate with freshers or up to 1 year experience in lending/financial services
• Proficiency in local language and English
• Strong customer service orientation and communication skills

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth branch functioning
• Promote and maintain positive relations with customers and potential customers
• Aim for productivity to meet branch profitability targets
• Cross-sell and upsell products at every opportunity
• Conduct promotional activities for marketing and drive referral programs for acquisition
• Handle day-to-day transactions and valuables
• Maintain data and records related to daily transactions
• Retain customers by improving their financial well-being

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills - Proficiency in local language and English

Role Requirements

Educational Qualification - Graduate

Experience - Freshers / 1 year experience in lending / financial services