Customer Service Executive

Muthoot Fincorp Limited; Nagothane; On-site; INR 250,000 - 350,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Customer Service Executive in Nagothane, Maharashtra. Freshers or candidates with up to 1 year in lending/financial services are welcome to apply. The role emphasizes customer engagement, product promotion, and operation-wide process adherence.

The position involves handling daily transactions, maintaining records, and contributing to branch profitability through upsell and referral activities.

Qualifications

• Graduate degree required.
• Freshers / 1 year experience in lending / financial services preferred.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth branch functioning.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity targets to contribute to branch profitability.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by improving financial well being.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills - Proficiency in local language and English

Role Requirements

Educational Qualification - Graduate

Experience - Freshers / 1 year experience in lending / financial services