Customer Service / Operations Executive – Air & Ocean

1konnectlogistix; India; On-site; INR 300,000 - 540,000; Full time

Job summary

One Konnect Support Pvt Ltd in India seeks a reliable Customer Service / Operations Executive - Air & Ocean to manage daily freight operations, shipment documentation, and coordination with carriers and internal teams.

This role emphasizes execution, accuracy, and timely communication to ensure smooth movement of air and ocean shipments and high customer satisfaction.

Qualifications

• Knowledge of Air/Ocean operations.
• Familiarity with ODEX, EDI, AWB, and documentation.

Responsibilities

• Handle shipment coordination with airlines, shipping lines, transporters
• Prepare booking, BL instructions, DO, and pre-alerts
• Track shipments and keep customers updated
• Manage day-to-day operational activities

Skills

Air & Ocean Operations

Shipment Coordination

Documentation

Customer Service

EDI familiarity

Tools

ODEX

AWB knowledge

EDI

Job description

Customer Service / Operations Executive - Air & Ocean

Experience 1-5 years

Job Summary

We are looking for a reliable Customer Service / Operations Executive - Air & Ocean to handle daily freight operations, shipment documentation, and coordination with carriers and internal teams. This role focuses on execution, accuracy, and timely communication to ensure smooth movement of air and ocean shipments and a high level of customer satisfaction.

Job Description:

Handle shipment coordination with airlines, shipping lines, transporters

Prepare booking, BL instructions, DO, and pre-alerts

Track shipments and keep customers updated

Manage day-to-day operational activities

Requirements:

Knowledge of Air/Ocean operations

Familiarity with ODEX, EDI, AWB, and documentation