Customer Service Executive

Ryan Logitech; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Ryan Logitech in Mumbai is seeking a logistics customer service professional to handle import and export activities for airfreight and sea freight. You will coordinate with the Chennai operations team, ensure timely BE filings, and liaise with transporters, customs, and overseas agents to smooth cargo clearance and delivery.

The role involves managing post-shipment documentation, pre-alerts, and cost negotiations with shipping lines, with a focus on meeting quality and timeline expectations for

Responsibilities

• Take care of Customer Service related activities for Import and Export for Airfreight and Sea Freight Products.
• Coordinate with the Chennai Operation Team for the checklist and obtain approval from the shipper for timely BE filing of Import & Export SB filing without errors.
• Coordinate with the transporter and Customs clearance team for timely unloading of shipments at CFS/ Port /Airport.
• Interact with customers regarding their C&F activities (offer our services for freehand business).
• Ensure containers are moved to our specified CFS (for FCL import) upon follow-up with copy documents from customers. For export shipments, ensure the container is gated in at the port.
• Ensure post-shipment documents are delivered to relevant stakeholders as per quality processes.
• Ensure that Pre-Alert is sent to the overseas agent and shipper in a timely manner.
• Negotiate with shipping lines/Master Co-loaders/Airline Sub-agents for freight charges with the support of the Sr.Operations Manager & Branch Manager.
• Track the shipment until it reaches its destination.
• Ensure the quality of service meets agent/customer expectations for Sea & Air imports/exports.
• Liaise with existing customers regularly and attend to their queries.
• Coordinate and update overseas agents on cargo milestone updates for all businesses, including the nominated business.
• Liaise with shipping lines /airlines to file IGM on time to avoid penalties and obtain DO from shipping lines /airlines.
• Create job numbers as per the system and update all basic information from job creation until invoice creation, considering WIPs & accruals as per EDI.
• EDI specific jobs as required by the branch like Creating BL in the system and following up the process until BL release, creating new organizations, quotations, etc., in the Logisys system.
• Create, maintain, and send Customer/Branch/Overseas Agent specific DSR updates to the concerned parties timely.
• Liaise with customers for the movement of shipments upon clearance to avoid possible demurrage/detentions with close coordination with transport vendors.
• Courier post-shipment documents along with Ryan freight invoices as per agreed quotes to the customer's office and advise courier details.
• Keep track of shipments handled to achieve the monthly budget and discuss any major deviations during weekly meetings & elevate to management.
• Coordinate with the accounts team and arrange invoices on time.
• Follow up on payments with customers handled and assist the finance team on AR.
• Perform any other work as requested by the HOD.

Job description

Role & responsibilities

1. KEY JOB FUNCTIONAL RESPONSIBILITIES

• Take care of Customer Service related activities for Import and Export for Airfreight and Sea Freight Products .
• Coordinate with the Chennai Operation Team for the checklist and obtain approval from the shipper for timely BE filing of Import & Export SB filing without errors.
• Coordinate with the transporter and Customs clearance team for timely unloading of shipments at CFS/ Port /Airport.
• Interact with customers regarding their C&F activities (offer our services for freehand business).
• Ensure containers are moved to our specified CFS (for FCL import) upon follow-up with copy documents from customers. For export shipments, ensure the container is gated in at the port.
• Ensure post-shipment documents are delivered to relevant stakeholders as per quality processes.
• Ensure that Pre-Alert is sent to the overseas agent and shipper in a timely manner.
• Negotiate with shipping lines/Master Co-loaders/Airline Sub-agents for freight charges with the support of the Sr.Operations Manager & Branch Manager.
• Track the shipment until it reaches its destination.
• Ensure the quality of service meets agent/customer expectations for Sea & Air imports/exports.

2. SPECIFIC TASK RESPONSIBILITIES

• Liaise with existing customers regularly and attend to their queries.
• Coordinate and update overseas agents on cargo milestone updates for all businesses, including the nominated business.
• Liaise with shipping lines /airlines to file IGM on time to avoid penalties and obtain DO from shipping lines /airlines.
• Create job numbers as per the system and update all basic information from job creation until invoice creation, considering WIPs & accruals as per EDI.
• EDI specific jobs as required by the branch like Creating BL in the system and following up the process until BL release, creating new organizations, quotations, etc., in the Logisys system.
• Create, maintain, and send Customer/Branch/Overseas Agent specific DSR updates to the concerned parties timely.
• Liaise with customers for the movement of shipments upon clearance to avoid possible demurrage/detentions with close coordination with transport vendors.
• Courier post-shipment documents along with Ryan freight invoices as per agreed quotes to the customer's office and advise courier details.
• Keep track of shipments handled to achieve the monthly budget and discuss any major deviations during weekly meetings & elevate to management.
• Coordinate with the accounts team and arrange invoices on time.
• Follow up on payments with customers handled and assist the finance team on AR.
• Perform any other work as requested by the HOD.

3. AUTHORITY FOR EXECUTION

Check that shipping lines / Airlines & other service providers’ invoices are submitted as per quotes and recommend payments.