Customer Service Executive

Apex One; Mumbai; On-site; INR 300,000 - 400,000; Full time

Job summary

Apex One in Mumbai is seeking a skilled Customer Service Executive to enhance customer satisfaction. The ideal candidate will resolve inquiries, provide accurate product information, and build strong customer relationships.

Applicants should have excellent communication skills, the ability to work in a fast-paced environment, and at least HSC or graduate qualifications. The position involves 24/7 shifts, and candidates must be comfortable with customer service duties.

Qualifications

• Ability to provide excellent customer service.
• Attention to detail in problem-solving.
• Comfortable working in customer service roles.

Responsibilities

• Handle customer inquiries and resolve issues.
• Provide accurate information about products and services.
• Build strong relationships with customers.

Skills

Excellent communication and interpersonal skills

Strong problem-solving skills

Proficient in using computer systems

Strong analytical and critical thinking skills

Ability to work in a fast-paced environment

Education

HSC/Graduate Fresher

Job description

We are looking for a highly skilled and experienced Customer Service Executive to join our team. The ideal candidate will have excellent communication skills and the ability to provide top-notch service to our customers.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively as part of a team.
• Strong analytical and critical thinking skills.
• Eligibility: HSC/ Graduate Fresher (NAPS/ NATS)and experience with 6 months
• Quality: Versant-3 or 4 (English/Hindi)
• Shift Timing: 24*7
• Working Days: 5 Days Working with any two rotational week offs
• Rounds of Interview: HR & Operation
• Documents: Any 2 Documents required (Offer Letter or Salary Slips)
• Note: Candidate should be comfortable with CS
• Age: 35 Years