Walk-in | Customer Service Executive

Support Direct India; Mumbai; On-site; INR 200,000 - 280,000; Full time

Job summary

Support Direct India is seeking enthusiastic Customer Service Executives to handle customer interactions, validate applications, resolve queries, and coordinate with partners to ensure smooth processing and an exceptional experience.

The role welcomes freshers and requires graduates, with permanent night shifts 5:00 PM–2:00 AM or 1:00 AM–10:00 AM, and rotational weekdays. Join a fast-paced, customer-centric team in Mumbai.

Qualifications

• Graduate in any discipline is mandatory and fresher-friendly.
• Experience in customer service or call centre is a plus.
• Strong communication and data entry skills are required.

Responsibilities

• Process and validate customer applications received through telephone interactions.
• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, concerns, and complaints in a timely and courteous manner.
• Ensure high levels of customer satisfaction through effective communication.
• Coordinate with partner companies and internal teams for seamless processing of customer requests.
• Maintain accurate customer records and update information in the system.
• Follow company policies, SOPs, and quality standards while processing customer requests.
• Escalate complex issues to the Team Leader whenever required.
• Verify customer information before processing.
• Ensure data accuracy while updating customer details.
• Maintain confidentiality of customer information.
• Meet quality, productivity, and turnaround time (TAT) standards.

Skills

Basic MS Office

Basic computer proficiency

Good typing skills

Education

Graduate in any discipline

Tools

Microsoft Office (Word & Excel)

Job description

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team. The ideal candidate will be responsible for handling customer interactions, validating customer applications, resolving customer queries, and coordinating with internal and external stakeholders to ensure smooth processing and deliver an exceptional customer experience.

This role is ideal for candidates who possess strong communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.

Key ResponsibilitiesCustomer Service

• Process and validate customer applications received through telephone interactions.
• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, concerns, and complaints in a timely and courteous manner.
• Ensure high levels of customer satisfaction through effective communication.

Operations

• Coordinate with partner companies and internal teams for seamless processing of customer requests.
• Maintain accurate customer records and update information in the system.
• Follow company policies, SOPs, and quality standards while processing customer requests.
• Escalate complex issues to the Team Leader whenever required.

Documentation & Quality

• Verify customer information before processing.
• Ensure data accuracy while updating customer details.
• Maintain confidentiality of customer information.
• Meet quality, productivity, and turnaround time (TAT) standards.

Educational Qualification

• Graduate in any discipline (Mandatory)

Experience

• Freshers are welcome to apply.
• Candidates with prior experience in Customer Service, BPO, Call Centre, Banking, Insurance, or Operations will be preferred.

Key SkillsTechnical Skills

• Basic knowledge of Microsoft Office (Word & Excel)
• Basic computer proficiency
• Good typing skills

Functional Skills

• Customer Service
• Customer Relationship Management
• Data Validation
• Documentation
• Process Coordination

Shift Details

• Permanent Night Shifts
• Shift timings:
• 5:00 PM 2:00 AM, or
• 1:00 AM – 10:00 AM
• Candidates must be flexible to work in either shift based on business requirements.
• Weekly offs will be on a rotational weekday basis (no weekend offs).