Customer Service Executive

Globiva; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Globiva in Mumbai is seeking candidates for a BFSI customer service role. The position involves handling customer interactions through calls, emails, and other channels, and providing accurate information about products, services, and processes.

Responsibilities include resolving concerns within defined timelines, maintaining records, adhering to compliance guidelines, and collaborating with internal teams to ensure timely issue resolution while meeting productivity and quality targets.

Qualifications

• Freshers: Eligible to apply.
• Experienced Candidates: Minimum 6 months of experience in BFSI preferred.
• Commerce background mandatory for Associates and all Support Staff (VETI 5 requirement).

Responsibilities

• Handle customer interactions through calls, emails, and other communication channels.
• Provide accurate information regarding products, services, and processes.
• Resolve customer concerns and complaints professionally and within defined timelines.
• Maintain high standards of customer satisfaction and service quality.
• Update and maintain customer records accurately in the system.
• Follow compliance, quality, and regulatory guidelines applicable to the BFSI industry.
• Work collaboratively with internal teams to ensure timely issue resolution.
• Meet productivity, quality, and customer service targets.

Education

Commerce background

Job description

Role & responsibilities

• Handle customer interactions through calls, emails, and other communication channels.
• Provide accurate information regarding products, services, and processes.
• Resolve customer concerns and complaints professionally and within defined timelines.
• Maintain high standards of customer satisfaction and service quality.
• Update and maintain customer records accurately in the system.
• Follow compliance, quality, and regulatory guidelines applicable to the BFSI industry.
• Work collaboratively with internal teams to ensure timely issue resolution.
• Meet productivity, quality, and customer service targets.

Preferred candidate profile

• Freshers: Eligible to apply.
• Experienced Candidates: Minimum 6 months of experience in BFSI preferred.
• Commerce background mandatory for Associates and all Support Staff (VETI 5 requirement).