Customer Service Executive

PeopleStrong; Melmavurathur; On-site; INR 250,000 - 400,000; Full time

Job summary

PeopleStrong in India is seeking a Graduate with fresh or up to 1 year in lending/financial services to join our branch-based sales team. You will promote products, cross-sell and upsell, manage daily transactions, and maintain records while building customer relationships.

You will drive marketing activities and referral programs to acquire customers, retain clients, and help improve their financial well-being through responsible lending and service excellence.

Qualifications

• Graduate degree required.
• Freshers or up to 1 year experience in lending/financial services.
• Strong communication and local language + English proficiency required.

Responsibilities

• Promote and maintain positive relations with customers and prospects.
• Cross-sell and up-sell products at every opportunity.
• Manage day-to-day transactions and keep accurate data/records.
• Drive marketing activities and referrals to acquire customers.
• Aim to improve customers' financial well-being and contribute to branch profitability.

Skills

Process orientation

Cross selling

Business development

Communication skills

Education

Graduate

Job description

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services