Customer Service Executive

PeopleStrong; Moolakadai Manthisunai; On-site; INR 250,000 - 350,000; Full time

Job summary

PeopleStrong in Tamil Nadu is seeking a Graduate to join our lending/financial services team. Freshers or up to 1 year experience. You will promote products and build relationships while handling daily transactions and maintaining records.

The role emphasizes process adherence, productivity to meet branch targets, and improving customers' financial well-being. Strong communication in local language and English is required, with growth opportunities in financial services.

Qualifications

• Graduate with any field; Freshers or up to 1 year in lending/financial services.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with contacts, customers, and potential customers.
• Achieve productivity to meet & contribute towards branch profitability targets.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers, by working towards improving their financial well-being.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services