Customer Service Executive

PeopleStrong; Cuddalore; On-site; INR 180,000 - 260,000; Full time

Job summary

PeopleStrong in Tamil Nadu seeks a graduate with freshers to 1 year experience in lending/financial services. The role focuses on promoting products, cross-selling, maintaining customer relations, and driving branch profitability through effective transactions and data management.

Strong communication in local language and English is required, with exposure to financial services a plus. Fresh graduates encouraged to apply for growth within the company.

Qualifications

• Process knowledge/orientation required.
• Cross selling and upselling skills.
• Business development capabilities.
• Proficient communication in local language and English.

Responsibilities

• Promote and maintain positive relations with customers.
• Drive branch profitability by achieving productivity targets.
• Cross-sell and upsell products at every opportunity.
• Handle day-to-day transactions and maintain data/records.

Skills

Process knowledge

Cross selling

Upselling

Business development

Communication skills

Education

Graduate

Job description

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services