Customer Service Executive

Muthoot Fincorp; Melmavurathur; Vor Ort; INR 180.000 - 300.000; Vollzeit

Zusammenfassung

Muthoot Fincorp Ltd. is looking for a Graduate with up to 1 year of experience in lending or financial services to support branch operations and client engagement in Tamil Nadu. The role emphasizes maintaining daily transactional records, promoting products, and delivering excellent customer service.

The candidate will handle day-to-day transactions, assist in marketing activities, and contribute to branch profitability while building strong customer relationships and financial well-being.

Qualifikationen

• Graduate with freshers or up to 1 year experience in lending/financial services.
• Strong communication skills in local language and English.
• Good understanding of lending processes and customer handling.

Aufgaben

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Kenntnisse

Cross Selling

Communication Skills

Process Knowledge

Customer Relationship

Ausbildung

Graduate

Jobbeschreibung

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services