CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Sawantwadi; On-site; INR 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Job summary

Muthoot Fincorp Ltd. in Sawantwadi, Maharashtra is hiring for a branch associate to support daily lending activities and customer engagement. The role emphasizes adherence to processes, relationship building, and contributing to branch profitability.

Freshers or up to 1 year in lending/financial services are welcome. Strong communication in local language and English, with a graduate degree, will help you succeed in this customer-focused position.

Qualifications

• Graduate degree required.
• Freshers or up to 1 year experience in lending/financial services.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products to meet productivity and profitability targets.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and manage valuables securely.
• Maintain transaction data and records.
• Aim to transform customer financial wellbeing through service.

Skills

Process Orientation

Cross Selling

Business Development

Communication Skills

Local language

English

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services