Customer Service Executive

Muthoot Fincorp Ltd.; Cuddalore; In loco; INR 250.000 - 420.000; Tempo pieno

Descrizione del lavoro

Muthoot Fincorp Ltd. invites fresh graduates or candidates with up to 1 year of lending/financial services experience to join our team in Tamil Nadu. The role emphasizes customer engagement, product promotion, and maintaining robust records at the branch level.

Ideal candidates have graduate qualifications, strong communication in local language and English, and a proactive approach to achieving branch profitability through cross-selling and strategic customer outreach.

Competenze

• Process knowledge/orientation for banking operations.
• Proven cross selling and upselling abilities.
• Strong business development mindset and client outreach.

Mansioni

• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products to drive branch profitability.
• Contribute to marketing activities and drive referrals for customer acquisition.
• Handle day-to-day transactions and manage valuables securely.
• Maintain accurate records of daily transactions and data.

Conoscenze

Process Knowledge

Cross Selling

Upselling Skills

Business Development

Communication Skills

Formazione

Graduate

Descrizione del lavoro

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services