CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Dharmajigudem; On-site; INR 250,000 - 450,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a Graduate with freshers or up to 1 year experience in lending/financial services to support branch operations. The role emphasizes process adherence, customer engagement, and promotional activities to drive referrals and profitability.

The candidate should be proficient in the local language and English, with strong communication and a willingness to learn about financial products and services. Freshers are welcome to apply in a dynamic field.

Qualifications

• Process knowledge/orientation.
• Cross selling/upselling skills.
• Business development capability.
• Excellent communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referrals for customer acquisition.
• Handle day-to-day transactions and valuables with care.
• Maintain data and records of daily transactions.
• Aim to retain customers and improve their financial well-being.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services