CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Chamkaur Sahib; On-site; INR 300,000 - 420,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a Graduate with 0–1 year in lending/financial services to join as a front-line executive in Chamkaur Sahib, Punjab. You will promote products, handle daily transactions, and build relationships with customers while supporting branch profitability.

The role requires strong communication skills in the local language and English, and a commitment to delivering high-quality service in a dynamic financial environment.

Qualifications

• Process knowledge and orientation required.
• Ability to cross-sell and upsell effectively.
• Business development and customer outreach capabilities.
• Proficient communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with contacts, customers, and potential customers.
• Achieve productivity targets to support branch profitability.
• Promote products and services; actively cross-sell and upsell.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services