CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Ahmednagar; On-site; INR 240,000 - 360,000; Full time

Job summary

Muthoot Fincorp Ltd. in Ahmednagar seeks a Graduate with fresh or 1 year experience in lending/financial services to support branch operations. You will help promote products, cross-sell, manage transactions, and build relationships with customers and prospects in a dynamic retail finance environment.

Your role involves ensuring process adherence, maintaining records, and contributing to branch profitability while delivering excellent service in local language and English.

Qualifications

• Graduate degree required.
• Freshers or up to 1 year experience in lending/financial services.
• Strong process orientation and customer-focused approach.
• Ability to communicate effectively in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve productivity targets to support branch profitability.
• Promote products and services; consistently cross-sell and up-sell when opportunities arise.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables with accuracy and integrity.
• Maintain data and records related to daily transactions.
• Retain customers by helping improve their financial well-being.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services