CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp; Chittoor; On-site; INR 180,000 - 300,000; Full time

Job summary

Muthoot Fincorp Ltd. in India invites graduates to join our lending team. Freshers or candidates with up to 1 year of experience will support branch operations, customer onboarding, and product promotions.

You will develop skills in cross-selling, customer relations, and financial services while contributing to branch profitability and service quality.

Qualifications

• Must have process orientation and accuracy.
• Proven ability to cross-sell and upsell products.
• Ability to drive business development and meet targets.
• Strong communication in local language and English.

Responsibilities

• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products to meet branch targets.
• Handle day-to-day transactions and maintain records.
• Drive marketing activities and referrals to acquire customers.

Skills

Process orientation

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services