Customer Service Executive

Hungry Bird It Consulting Services; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Hungry Bird IT Consulting Services Pvt Ltd is seeking a Telecaller to join the Hyderabad team. The role involves professional calling, handling inquiries, and coordinating with students and lecturers. You will manage daily communications, maintain records in Excel, and support administrative tasks.

The ideal candidate has 0-3 years of experience and a qualification of any graduate or postgraduate, with Telugu and English communication preferred.

Qualifications

• Good verbal and written communication skills are required.
• Professional and confident phone etiquette is essential.
• Strong interpersonal and coordination abilities are needed.
• Ability to communicate effectively with students and lecturers.
• Proficiency in MS Office and Excel is expected.
• Good follow-up, organization, and multitasking abilities are important.

Responsibilities

• Make professional calls and communicate with students regarding information and updates.
• Follow up with students and lecturers and maintain proper communication.
• Handle incoming and outgoing calls professionally.
• Maintain and update records, reports, and basic data in Excel.
• Coordinate with internal teams for smooth completion of tasks.
• Assist with other communication and administrative activities as required.
• Ensure timely follow-ups and proper documentation of communication.

Skills

Verbal communication

Written communication

Phone etiquette

Interpersonal skills

Coordination

MS Office

MS Excel

Multitasking

Organizational skills

Telugu/English

Education

Any Graduate or Postgraduate

Tools

MS Office

MS Excel

Job description

Hello Candidates,

Greetings from Hungry Bird IT Consulting Services Pvt Ltd!!!

Job Title: Telecaller/Customer Service

Location: Hyderabad

Experience: 0 - 3 Years

Qualification: Any Graduate / Postgraduate

Employment Type: Full-Time

Job Description:

We are looking for a professional and confident Telecaller to join our team. The role involves communicating and coordinating with students, lecturers, and other stakeholders, along with handling day-to-day communication and administrative responsibilities.

Key Responsibilities:

• Make professional calls and communicate with students regarding required information and updates.
• Follow up with students and lecturers and maintain proper communication.
• Handle incoming and outgoing calls professionally.
• Maintain and update records, reports, and basic data in Excel.
• Coordinate with internal teams for smooth completion of assigned tasks.
• Assist with other communication and administrative activities as required.
• Ensure timely follow-ups and proper documentation of communication.

Required Skills:

• Excellent verbal and written communication skills.
• Professional and confident phone etiquette.
• Good interpersonal and coordination skills.
• Ability to communicate effectively with students and lecturers.
• Basic knowledge of MS Office and MS Excel.
• Good follow-up and organizational skills.
• Ability to multitask and handle responsibilities efficiently.
• Positive attitude, patience, and willingness to learn.
• Telugu and English communication skills preferred.

Eligibility:

• Any Graduate / Postgraduate.
• Freshers and candidates with relevant experience can apply.
• Candidates with good communication and coordination skills are preferred.