Customer Service Executive

Amh Services; Gurugram District; On-site; INR 201,000 - 312,000; Full time

Job summary

Amh Services in Gurugram is seeking an administrative professional to load and manage site schedules, bookings, and client deployments using Timegate. You will maintain systems, handle subcontractor reports, and ensure timely emergency cover while keeping communications clear with clients and operations teams.

The candidate will generate regular reports, provide front desk support beyond normal hours, and contribute to project work while upholding punctuality and a professional appearance.

Qualifications

• Experience with scheduling and coordination tasks.
• Familiarity with client communications and incident reporting.
• Strong attention to detail and accuracy in documentation.

Responsibilities

• Load and manage site schedules/rotas and bookings in Timegate.
• Maintain and update Timegate and APIS, handle subcontractor reports, emails, and emergency cover.
• Communicate effectively with clients, operations teams, and employees.
• Investigate and report discrepancies and incidents promptly.
• Generate and distribute daily/weekly/monthly reports.
• Provide customer service and front desk support outside regular hours.
• Support project work and maintain professional standards including punctuality and appearance.
• Perform any other duties assigned by senior management.

Skills

Schedule management

Client communication

Reporting

Front desk support

Discrepancy reporting

Timegate usage

Education

High school diploma

Tools

Timegate

APIS

Job description

Rotational Working Day - 5 days

Rotational Shift with Pick and Drop Cab Service

Role

Load and manage site schedules/rotas and client/emergency bookings inTimegate.

• Maintain and update systems likeTimegate/APIS, handle subcontractor reports, emails, and emergency cover.


• Communicate effectively with clients, operations teams, and employees.


• Investigate and report discrepancies and incidents promptly.


• Generate and distribute reports (daily/weekly/monthly).


• Provide customer service and front desk support outside regular hours.


• Support project work and maintain professional standards including punctuality and appearance.


• Perform any other duties assigned by senior management.