Customer Service Executive

Tekskills; Mumbai; On-site; INR 280,000 - 450,000; Full time

Job summary

Tekskills in Mumbai is seeking a focused customer support professional to ensure SLA targets and coordinate with Sales, Accounts, and Lodges. The role involves updating trackers daily, handling voice and non-voice interactions, and maintaining high-quality service.

You will use Outlook for scheduling and Excel for reporting, with a two-rotational week-off schedule including Sunday off. Strong communication and teamwork are essential to meet process requirements.

Qualifications

• Experience in voice and/or email support preferred.
• Willingness to adapt to process and team requirements.
• Attention to detail and ability to maintain trackers daily.
• Strong communication with internal stakeholders.

Responsibilities

• Be focused on achieving SLA defined by the project.
• Coordinate with Sales Team, Account Department and Lodges.
• Update trackers on a daily basis.
• Handle both voice and non-voice customer interactions efficiently.
• Utilize Outlook for professional correspondence and scheduling tasks.
• Work on Excel for reporting, data tracking, and performance metrics.
• Engage with internal and external stakeholders to ensure smooth process delivery.
• Ensure timely resolution of customer queries while maintaining quality standards.

Skills

Voice/Email support

Customer service

Communication

Team coordination

Tools

Outlook

Excel

Job description

Role & responsibilities

Be Focused on achieving SLA defined by the project
Need work in coordination with Sales Team, Account Department and the Lodges
Updating trackers on daily basis
Previous voice/ email experience preferred
Visualizing, planning and achieving improvement in team productivity
Coach and help team members whenever required
Maintain healthy group dynamics
Should be flexible to work as per Process/Team Requirements
Coordinate with internal and external customers as necessary
Should be Familiarize with customer needs, specifications and support performance accordingnly
General shift (2 rotational week offs- Split or consecutive, Sunday fixed off)
Maintain and update internal reports
Handle both voice and non-voice customer interactions efficiently
Utilize Outlook for professional correspondence and scheduling tasks
Work on Excel for reporting, data tracking, and performance metrics
Engage with internal and external stakeholders to ensure smooth process delivery
Ensure timely resolution of customer queries while maintaining quality standards

Preferred candidate profile