Associate - Command Centre

Outscale Partners; Gurugram District; On-site; INR 350,000 - 600,000; Full time

Job summary

Outscale Partners in Gurugram seeks an Operations Coordinator to support site scheduling, client bookings, and control room activities in Timegate.

You will interact with clients and internal teams, compile reports, and ensure safety and quality standards are maintained while meeting deadlines.

Graduate or postgraduate candidates with attention to detail and the ability to work under pressure are encouraged to apply.

Qualifications

• Graduate or Postgraduate degree in any discipline; preferrable from BPO/KPO/BPM service industries.
• Strong communication and attention to detail.
• Proficiency with computers and willingness to learn Timegate systems.

Responsibilities

• Load and manage site schedules/rotas and client/emergency bookings in Timegate.
• Execute daily control room operations as directed by the National Control Room Manager.
• Maintain and update systems like Timegate/APIS; handle subcontractor reports, emails, and emergency cover.
• Communicate effectively with clients, operations teams, and employees.
• Investigate and report discrepancies and incidents promptly.
• Generate and distribute reports (daily/weekly/monthly).
• Provide customer service and front desk support outside regular hours.
• Support project work and maintain professional standards including punctuality and appearance.
• Follow health and safety procedures and pursue skill development.
• Perform any other duties assigned by senior management.

Skills

UK

Communication

Attention to detail

Computer literacy

Self-initiative

Ability to work under pressure

Education

Graduate or Postgraduate in any discipline

Tools

Timegate

Job description

• Load and manage site schedules/rotas and client/emergency bookings in Timegate.
• Execute daily control room operations as directed by the National Control Room Manager.
• Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover.
• Communicate effectively with clients, operations teams, and employees.
• Investigate and report discrepancies and incidents promptly.
• Generate and distribute reports (daily/weekly/monthly).
• Provide customer service and front desk support outside regular hours.
• Support project work and maintain professional standards including punctuality and appearance.
• Follow health and safety procedures and pursue skill development.
• Perform any other duties assigned by senior management.
• Collaborate with team members to enhance overall performance and ensure adherence to quality standards
• Manage a team, handling & monitoring day-to-day activities
• Mange team performance, regular connects and performance management
• Handle employee requests according to the project deadlines
• Interact with Client daily via phone and email
• Resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date
• Working on analysing data and presentations for Weekly, Monthly Decks
• Responds promptly and thoroughly to requests, findings, and communications
• Effectively manages multiple tasks ensuring timely completion with accuracy
• Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards.

• Load and manage site schedules/rotas and client/emergency bookings in Timegate.
• Execute daily control room operations as directed by the National Control Room Manager.
• Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover.
• Communicate effectively with clients, operations teams, and employees.
• Investigate and report discrepancies and incidents promptly.
• Generate and distribute reports (daily/weekly/monthly).
• Provide customer service and front desk support outside regular hours.
• Support project work and maintain professional standards including punctuality and appearance.
• Follow health and safety procedures and pursue skill development.
• Perform any other duties assigned by senior management.
• Collaborate with team members to enhance overall performance and ensure adherence to quality standards
• Manage a team, handling & monitoring day-to-day activities
• Mange team performance, regular connects and performance management
• Handle employee requests according to the project deadlines
• Interact with Client daily via phone and email
• Resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date
• Working on analysing data and presentations for Weekly, Monthly Decks
• Responds promptly and thoroughly to requests, findings, and communications
• Effectively manages multiple tasks ensuring timely completion with accuracy
• Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards.

Qualifications

• Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry.

Must have skills

• UK
• Communication
• Attention to detail
• computer literacy
• self-initiative
• ability to work under pressure