Customer Service Executive

Tata Capital; Dehradun; On-site; INR 250,000 - 400,000; Full time

Job summary

Tata Capital is seeking a customer service representative in Dehradun to handle inquiries across channels, resolve issues, and maintain accurate records of interactions and transactions. You will collaborate with internal teams and escalate concerns to senior management as needed to ensure high service quality.

The role emphasizes professional communication, careful documentation, and ongoing contributions to overall customer satisfaction within a dynamic financial services environment in India.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escalate potential issues or concerns to senior management.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escalat[e] potential issues or concerns to senior management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.