Customer Service Executive

Iccs; Dadri; On-site; INR 137,000 - 164,000; Full time

Job summary

ICCS DigX Ltd. is seeking a Customer Support Executive for a government inbound voice process in Noida, Uttar Pradesh. This role offers a stable, inbound, non-sales environment with fixed Sunday off and government holidays as applicable.

Responsibilities include handling incoming calls, understanding queries, following SOPs, maintaining records, and escalating complex cases. Requires graduate with at least one year in inbound voice or call-centre and basic English/Hindi communication; immediate

Qualifications

• Graduate in any discipline.
• Minimum one year of experience in inbound voice, customer support, customer service, BPO or call-centre operations.
• Good Hindi communication and basic English communication skills.
• Strong listening and customer-handling ability.
• Basic computer and data-entry knowledge.
• Willingness to work from the Noida office.
• Immediate joiners will be preferred.

Responsibilities

• Handle incoming customer calls professionally.
• Understand customer queries and provide accurate assistance.
• Resolve queries according to approved SOPs and process guidelines.
• Maintain accurate customer-interaction records.
• Escalate unresolved or complex cases to the appropriate team.
• Meet defined attendance, productivity, quality and customer-service standards.
• Maintain confidentiality and comply with data-security requirements.

Skills

Inbound voice support

Customer service

Hindi communication

English communication (basic)

Data entry

Education

Graduate

Tools

MS Office

Job description

Customer Support Executive Government Inbound Process | Fixed Sunday Off | Government Holidays | Noida

ICCS DigX Ltd. is hiring Customer Support Executives for a stable inbound voice process supporting a government project in Noida.

Why join this process?

• Fixed Sunday off—no rotational weekly off


• Up to five Sundays off depending on the calendar


• Government holidays as applicable to the process


• Inbound customer-support role—no outbound sales


• Stable and structured government-support process


• Professional BPO working environment

Job details

• Location: Noida, Uttar Pradesh


• Process: Government Inbound Voice Process


• Monthly salary: 13,500


• Experience: Minimum one year


• Qualification: Graduate in any discipline


• Employment type: Full-time


• Weekly off: Fixed Sunday


• Joining preference: Immediate joiners

Key responsibilities

• Handle incoming customer calls professionally.


• Understand customer queries and provide accurate assistance.


• Resolve queries according to approved SOPs and process guidelines.


• Maintain accurate customer-interaction records.


• Escalate unresolved or complex cases to the appropriate team.


• Meet defined attendance, productivity, quality and customer-service standards.


• Maintain confidentiality and comply with data-security requirements.

Candidate requirements

• Graduate in any discipline.


• Minimum one year of experience in inbound voice, customer support, customer service, BPO or call-centre operations.


• Good Hindi communication and basic English communication skills.


• Strong listening and customer-handling ability.


• Basic computer and data-entry knowledge.


• Willingness to work from the Noida office.


• Immediate joiners will be preferred.